Shipping policy

How shipping works

Every order ships directly from the brand that makes the product. Sweet Spot Club, operated by AUM 108 Inc, curates the products and handles your order and payment. We don't hold inventory or ship packages ourselves.

Each partner brand picks, packs and ships its own products from its own warehouse, using its own carriers. That means:

An order with products from more than one brand arrives in separate packages, often on different days
Each package has its own tracking number and its own shipping charge
Packaging may carry the brand's name rather than ours

Where we ship and how long it takes

We ship to addresses in the United States only. We can't ship outside the US, and orders with an international shipping address will be canceled and refunded.

PO boxes, APO/FPO, Alaska, Hawaii and US territories. Whether these addresses can be served depends on the brand shipping each item and the carriers it uses. If a brand can't deliver to your address, we'll let you know and cancel and refund that item.

Handling time. Handling time depends on the product and on the capabilities of the brand that ships it, so items in the same order may ship on different days. Personalized and made-to-order items usually take longer. Brands process orders on business days, not weekends or US holidays.

Delivery time. Once shipped, delivery time depends on the carrier and service the brand uses and the distance from its warehouse. Delivery estimates shown at checkout or in tracking come from the brands and carriers and aren't guaranteed.

Shipping rates

Shipping is calculated at checkout, separately for each brand in your cart, based on that brand's shipping rates, your address and the items you order. You'll see the total shipping charge before you pay.

We don't offer free shipping ourselves. When a brand offers free shipping on its products, it's applied automatically at checkout to that brand's items only.

Original shipping charges aren't refunded on returns, except when an item arrives damaged, defective or wrong. See our Return & Refund Policy.

Tracking and delivery problems

Tracking. When a brand ships your items, you get a shipping confirmation email with tracking. You can also see every package's status in your Sweet Spot Club account.

Check your address. Brands ship to the address you enter at checkout. Contact us right away if it's wrong; once a brand has shipped, we can't change the address. Packages returned to the brand as undeliverable are refunded minus the original shipping charge.

Lost or missing packages. If tracking shows delivered but you can't find it, check around your property and with neighbors, then contact us within 7 days of the delivery date. We'll open a trace with the brand and carrier. Risk of loss passes to you once the carrier delivers to your address.

Delays. If tracking hasn't updated for 7 business days, contact us and we'll follow up with the brand.

Damaged or wrong items. Request a return from your account within 7 days of delivery and choose damaged, defective or wrong item. The brand will send a replacement or we'll refund you in full, including shipping.