Refund policy

Each item's return window is set by the brand that ships it, and you request returns from your Sweet Spot Club account.

Sweet Spot Club is a curated shop for golf, pickleball and gifts. We partner with independent brands, and your order ships directly from the brand that makes each product. That's why returns work by brand: each item goes back to the brand that shipped it, under that brand's return window. Please don't mail returns to our office; we can't process them there.

Return window and conditions

Each brand sets its own return window, counted from the delivery date. Windows can differ between items in the same order. Your account shows which items can still be returned, and an item stops appearing as returnable once its window closes. To be accepted, an item must be:

• Unused, unwashed and unworn, apart from trying it on indoors
• In its original packaging, with tags, labels and protective film still attached
• Free of scuffs, ball marks, court wear, installed grips or added tape
• Complete, including any covers, accessories or inserts it came with

The brand inspects every return when it arrives and makes the final call on condition.

Items we can't accept back

These items can't be returned unless they arrive damaged, defective or wrong:

• Items marked Final Sale on the product page or in the title
• Personalized, monogrammed or made-to-order items, including custom-cut simulator screens and enclosures
• Pickleball paddles that have been played with, and golf grips that have been installed
• Opened sleeves or packs of golf balls and pickleballs
• Swimwear, socks and face or neck gaiters, for hygiene reasons, once worn or with the hygiene liner removed
• Gift cards

Every paddle and piece of gear is checked by the brand when it arrives. Items that show use are sent back to you at your cost, or refunded only in part where the brand allows.

How to start a return

1. Sign in to your account at sweetspotclub.com, or follow the link in your order confirmation email.
2. Open the order, choose Request return, then select the item(s) and a return reason.
3. Your request is approved automatically if the item is still within its brand's return window.
4. You get a return confirmation email with the address of the brand that shipped the item.
5. If that brand provides return labels, a prepaid label is emailed to you as soon as the brand issues it, usually within 2 business days.
6. Ship the item within 14 days of approval.

Some brands don't provide return labels. For those items, ship the return yourself to the address in your confirmation, using a tracked service, and keep the tracking number. The package is your responsibility until the brand receives it.

If your order came from more than one brand, each brand gets its own return, address and label. Send each item only to the brand listed on its return. Returns can only be started from your account; we can't open a return by email or phone, and items sent to our office or to the wrong brand can't be processed.

Refunds

We refund to your original payment method once the brand receives and inspects your return, usually within 3 to 5 business days of delivery to them. You'll get an email when it's issued. Your bank may take another 5 to 10 business days to show it.

Return reason	Item price	Return shipping	Original shipping
Changed your mind, size or fit	Refunded	Free if the brand provides a prepaid label; otherwise you pay to ship it	Not refunded
Damaged, defective or wrong item	Refunded	Free; if you shipped it yourself, your postage is refunded	Refunded

Orders that shipped from several brands are refunded item by item, as each brand processes its part. You may see more than one refund for one order.

If you paid with a discount code, the refund is the amount you actually paid for the item. Free gifts included with a purchase must be returned with it, or their value is deducted.

Exchanges

We don't do direct exchanges. Because each item ships from its brand's own warehouse, the fastest way to get a different size or color is to return the original for a refund and place a new order. That way your new item ships right away instead of waiting for the return to arrive.

Damaged, defective or wrong items

Request a return from your account within 7 days of delivery and choose the reason that fits: damaged, defective or wrong item. Describe the problem in the notes field and keep the original packaging until your return is complete.

We'll arrange a replacement from the brand or a full refund, including original shipping. Sometimes we'll ask you to keep the item rather than send it back.

Defects that show up after 30 days of normal use, such as a paddle face delaminating, may be covered by the brand's own warranty. Contact us and we'll file the warranty claim with the brand for you.

Cancellations, lost packages and contact

Cancellations. Brands often ship within a day, so contact us right away. If the brand hasn't shipped yet, we'll cancel and refund in full. If it has, request a return from your account once it arrives.

Lost or missing packages. If tracking shows delivered but you can't find it, check with neighbors and your building, then contact us within 7 days of the delivery date. We'll open a trace with the carrier and the brand.

Please contact us before filing a dispute with your bank or card issuer. We can almost always resolve it faster directly.

Contact us

• Email: caddy@sweetspotclub.com
• Phone: +1 347-201-3131
• Mail (correspondence only, not returns): AUM 108 Inc, 510 Jericho Tpke, Syosset, NY 11791, United States

Use these for order questions only. Returns are started from your account.

We may update this policy from time to time. The version posted on our site when you placed your order applies to that order.